After installation and repairs

A damaged fence isn't something you want to sit with for long. Select the Repair option in FenceBuddy and provide as much detail as possible about the damage, including photos if you have them.

We'll refer your enquiry to a suitable local fencing installer, who will contact you to discuss the repair and arrange a site inspection if required. Availability and response times will vary depending on the installer and demand in your area.

It depends on the age and condition of the rest of the fence. A newer steel fence with isolated damage usually just needs a like-for-like panel repair.

If the fence is older or the damage is widespread, your fencing installer will typically offer a full replacement quote alongside a repair-only option so you can compare.

Once the job's done, your installer will confirm the work has been completed in accordance with your accepted quote. If anything looks off, start with your installer's own workmanship warranty. Our team is here to help if you need to escalate it further.

Eligible Our Town Fencing products are covered under our We Care Warranty. Fenscreen Classic carries up to 10 years, while Fenscreen Plus and Fenscreen Unique carry 15 years.

Full terms are at ourtownfencing.com.au/pages/wecare. Workmanship is covered separately by your installer’s own warranty, outlined in your quote.

Reach out to your installer directly for anything installation-related. If you need assistance or you're having difficulty resolving an issue with your installer, contact our team on 1300 901 401 and we'll do our best to help.

Often, yes. Damage from a storm, a fallen tree or another sudden event is usually claimable. Wear, age or deferred maintenance generally isn't covered.

If you're claiming, tell us when you submit the job: the quotes and documentation FenceBuddy produces give your insurer exactly what they need. Your installer can time the work around your claim's approval.

Grey corrugated cement-sheet fencing is common on older Australian properties and may contain asbestos. Removal is licensed work, priced separately by licensed removalists rather than your fencing installer.

If your old fence looks like this, mention it in your site notes and include a photo. Your quote will exclude suspected asbestos-cement removal and we'll point you to the right people, so there are no surprises mid-job.