Quotes, pricing and your installer

Mainly the length and height of fencing, the style and material you choose, gate requirements, plus how easy the site is to access.

FenceBuddy captures all of this upfront, so your quotes reflect the actual job rather than a rough guess. One thing FenceBuddy can't see is what's underground: rock, tree roots or old footings sometimes only show up once digging starts. If that happens, your installer may need to adjust the price to reflect what they actually find on site.

This helps ensure any price adjustment is limited to genuine unforeseen site conditions.

You'll typically get quotes from a small handful of installers in your area. Because every installer is quoting against the same specification, the materials in each quote are identical, so what you're really comparing is the installer's experience, availability and pricing.

If you'd like a second opinion, our team are exactly the right people to talk it through with. Just ask, they're happy to help.

Plenty. Requesting a quote is free and non-binding. You decide whether to proceed, plus which installer, once you’ve compared your options. Each quote also shows its own validity period on its face.

FenceBuddy matches you with installers already working in your region, so they know local conditions like soil type, council requirements and typical block layouts. It's also usually why turnaround is quicker than starting a search from scratch.

Installers in our launch network are established Our Town Fencing trade customers with proven track records, hand-selected for this program.

You review each quote and choose the fencing installer you're most comfortable with. Nobody is assigned to your job without your say-so.

It's a fair thing to want clarity on before you commit. Your installation agreement is directly with your chosen installer, who is responsible for scheduling, workmanship and completing the installation.

If you have concerns about delays or workmanship, your installer should be your first point of contact. If you're unable to resolve the issue, Our Town Fencing will do our best to assist by helping facilitate communication. As the installation agreement is between you and the installer, we are unable to accept responsibility for the installation work or any disputes arising from those services.

We remain responsible for the quality of the fencing materials we manufacture and supply, with eligible products covered by our product warranties.

Payment for installation goes to your chosen installer, following the payment schedule set out in their quote. A deposit with progress or completion payments is typical, the exact terms are in the quote you accept.

Two habits protect you on any building job. Never pay ahead of the agreed schedule. Hold the final payment until the work is complete as quoted. If anything about a payment request feels off, call our team before paying.